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At Neat Nook Society, we strive to provide a seamless and efficient shipping experience for our customers. Here’s a simple overview of our shipping policy:

Shipping Locations

We currently offer shipping within Australia. We are unable to ship to international locations at this time.

Processing Time

Once your order is successfully placed, we aim to process and prepare it for shipment within 1-3 business days. Please note that processing time may vary during peak seasons or promotional periods.

Shipping Methods

We partner with reliable shipping carriers to ensure your orders are delivered safely and promptly. The shipping method used will depend on the size, weight, and destination of your package. We provide standard shipping for most orders.

Shipping Costs

Shipping costs are calculated based on the weight, dimensions, and destination of your order. The exact shipping cost will be displayed at the checkout before you complete your purchase. We may also offer free shipping promotions for eligible orders or specific products.

Delivery Time

Delivery times vary depending on your location within Australia. Generally, you can expect your order to arrive within 3-7 business days from the date of shipment. Please note that unforeseen circumstances or external factors beyond our control may occasionally cause delays in delivery.

Order Tracking

Once your order is shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment and receive real-time updates on its estimated delivery date.

Order Modifications and Address Changes

To ensure prompt delivery, please review your shipping address carefully before placing your order. If you need to modify your order or update your shipping address after it has been placed, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but changes may not be possible if the order has already been shipped.

Undeliverable Packages

In the event that a package is undeliverable due to an incorrect address or recipient unavailability, it may be returned to us. If this occurs, we will contact you to arrange for reshipment or provide a refund, excluding any shipping charges.

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